Learn about the importance of professional boundaries and how to maintain them in therapeutic and care work.
Learn to identify when someone is not coping emotionally and decide when it’s appropriate to intervene or assist.
Gain the knowledge and skills required for managing conflict in different situations.
Learn to defuse situations when clients, colleagues or community members are exhibiting difficult behaviours.
Learn about all important introductory aspects of facilitating Family Dispute Resolution in an online environment.
Learn strategies to help you manage your emotions and support others during difficult conversations.
Learn the components which form our concept of ‘grief’, and ‘helping’ skills for supporting grieving people.
