Accredited training

Sam test

Location
Online
Duration
18 months
Next Intake 2027
Intake 111 Feb 2027 (Part-time)
Fees
$14,900 (GST does not apply),
Deferral $500
Course information pack Download RTO Manual Express your interest

Upcoming Intakes 2027


Intake 1 2027 - Thursday, February 11, 2027

Intake 2 2027 - Wednesday, June 23, 2027

Intake 3 2027 - Thursday, July 31, 2025

Course timeline and Key dates

February Tue 09 Feb 2027 9:30 am to 1:00 pm  $252 half day
May Wed 26 May 2027 9:30 am to 1:00 pm $252 half day

test

Location
Online
Duration
3 months
Intake 4
Monday, 12 October 2026
Fees
$3,900
Course information pack Download RTO Manual Express your interest

Upcoming Intakes - 2027


Intake 1 Thursday, February 11, 2027
Intake 2 Thursday, February 11, 2027
Intake 3 Thursday, February 11, 2027

Career opportunities and professional recognition

Upon successful completion of this course, you will be awarded the nationally recognised CHCSS00142 Mediation Skill Set through the Australian Qualifications Framework.

As an accredited AMDRAS body and training provider, we offer you a direct pathway to professional accreditation. You will be eligible to apply for the Australian Mediator and Dispute Resolution Accreditation Standards (AMDRAS) Accreditation, a key industry benchmark.

Course completion also meets the requirements for entry into the CHC81115 Graduate Diploma of Family Dispute Resolution.

Outcome

  • The course provides nationally recognised training and assessment for the CHCSS00142 Mediation Skill Set through the Australian Qualifications Framework.
  • Completion of the course meets the requirements for entry into our CHC81115 Graduate Diploma of Family Dispute Resolution.
  • Students are eligible to apply for AMDRAS Accreditation upon successful completion of the course and assessment.

Course structure

Learn to facilitate mediation, a structured and facilitated negotiation process for resolving disputes.

Gain the practical skills needed to be a mediator - an independent and impartial person who assists people in conflict to generate options, negotiate agreements and resolve disputes.

Develop knowledge and skills of the mediation process, and how to apply these when working with clients, customers and colleagues, including across workplaces and community settings.

 

Mediation overview
  • ADR models
  • Facilitative mediation
  • Characteristics of a facilitative mediator
  • AMDRAS standards.
Mediator skills
  • Communication skills
  • Mediation strategies
  • Ethics and self-care
  • Complexities in mediation.
Mediation process
  • Process stages
  • Pre-mediation (intake and suitability assessment)
  • Mediation formats
  • Agreements.
Culture, diversity and mediation practice
  • Attitudes to conflict and conflict resolution
  • Expectations and communication differences
  • Process decisions.
Practice workshops
  • Practical activities
  • Knowledge and skill consolidation
  • Simulated mediations with AMDRAS accredited coaches.

 

Visit www.training.gov.au for detailed information on the course units.

Course timeline and Key dates

Learn More” webinar
Do you have a question about our CHC81115 Graduate Diploma of Family Dispute Resolution
Webinars are relaxed and informative. We’ll provide information about the course, placement programs and accreditation pathways, and answer any questions you may have to help you decide whether to apply.

This webinar will be recorded for participants attending the live event.

Please note, in order to participate in this webinar, you will need access to the following:
Desktop or laptop computer
Reliable internet connection
Headphones
Microphone/speakers
Webcam (built in to your computer, or input separately)
Please read our Training Workshops Cancellation Statement before registering for this webinar.
Dates:
Thursday 30 July 2026
Times:
4 - 5pm AEST
Pricing:
Free of charge
Location:
Online
Register now
Introductory course video
Relationships Australia Victoria acknowledges First Nations peoples as the Traditional Owners and Custodians of the lands and waterways of Australia. We support their right to self-determination and culturally safe services.

Centre for Learning and Innovation

FAQs and contact information

Join our learning community

Receive the latest news, upcoming courses, events, and valuable resources directly to your inbox.